Help & Support

Find answers to common questions and get help with your account.

Frequently Asked Questions

How do I book an experience?

Browse our experiences, select your preferred date and time, and complete the booking process with secure payment.

What is your cancellation policy?

Cancellation policies vary by host. You can view the specific policy before booking each experience.

How do I become a host?

Click "Host an Event" to create your first experience. We'll guide you through the process step-by-step.

How do payments work?

We process payments securely through Stripe. Hosts keep 95% of every booking - we only take a transparent 5% platform fee with zero hidden charges. Payouts are sent directly to your bank account within 24-48 hours after each experience.

What fees do you charge?

Just 5% on each booking - that's it! Unlike other platforms with 15-20% commissions, hidden processing fees, and monthly subscriptions, we believe in simple, honest pricing. Our single 5% fee covers everything: payment processing, platform maintenance, customer support, marketing, and trust & safety measures. We absorb all payment processing fees from our 5% platform fee, so you never pay additional charges.

How does NicheNest make money?

We make money only when you make money. Our 5% platform fee on each booking funds our entire operation - from servers and staff to marketing and development. We don't charge monthly fees, listing fees, or any other hidden costs because we believe our success should be directly tied to your success.

Why is your fee structure different?

Most platforms charge 15-20% commissions plus hidden fees because they're optimizing for maximum profit extraction. We chose 5% because it's sustainable, fair, and covers our actual costs. We'd rather have 100 successful hosts earning 95% each than 20 struggling hosts losing 20% to fees and complexity.

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