NicheNest

1. Information We Collect

We collect information you provide directly to us, such as when you:

Create an account or update your profile
Book or host experiences
Communicate with us or other users
Leave reviews or feedback
Contact our support team

This information may include:

Name, email address, phone number
Profile photo and bio
Payment information (processed securely by third parties)
Communications and messages
Reviews and ratings

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send you technical notices and support messages
Communicate with you about products, services, and events
Monitor and analyze trends and usage
Detect, investigate, and prevent fraudulent transactions
Personalize and improve your experience
Facilitate communication between hosts and guests

3. Information Sharing

We may share your information in the following situations:

With Other Users

Your public profile information is visible to other users
Contact information is shared between hosts and guests after booking
Reviews and ratings you leave may be publicly visible

With Service Providers

Payment processors (Stripe, PayPal, etc.)
Email and communication services
Analytics and data analysis services
Customer support platforms

For Legal Reasons

We may disclose information if required by law or if we believe disclosure is necessary to:

Comply with legal obligations
Protect our rights and safety
Investigate potential violations
Protect against fraud or security issues

4. Data Security

We implement appropriate security measures to protect your personal information, including:

Encryption of data in transit and at rest
Secure servers and databases
Regular security audits and updates
Access controls and authentication measures
Secure payment processing through certified providers

However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

5. Your Rights and Choices

You have several rights regarding your personal information:

Access and Portability

You can access and download your personal information through your account settings.

Correction and Updates

You can update your information at any time through your profile settings.

Deletion

You can delete your account at any time. Some information may be retained for legal or operational purposes.

Communication Preferences

You can opt out of marketing communications while still receiving transactional messages.

6. Cookies and Tracking

We use cookies and similar tracking technologies to:

Remember your preferences and settings
Analyze site traffic and usage patterns
Provide personalized content and features
Measure the effectiveness of our marketing

You can control cookies through your browser settings, but this may affect site functionality.

7. Third-Party Services

Our platform integrates with third-party services like payment processors, mapping services, and social media platforms. These services have their own privacy policies, and we encourage you to review them.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. When data is no longer needed, we securely delete or anonymize it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@nichenest.co
Address: [Your business address]
Phone: [Your phone number]